Frequently Asked Questions

Please click a question below to discover the answer

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Where is the Sisters on the Sandhills boutique located?

You'll find us at Shop 2, 89-93 Turea Street Blacksmiths NSW 2281

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How much does shipping cost?

Australia

Standard shipping - $10.95
Express shipping - $14.95

Shipping is FREE for all orders valued over $150

International

All orders to addresses outside of Australia attract a flat rate shipping fee of $25

Do you offer returns?

We here at Sisters on the Sandhills Boutique will endeavour to do our best to provide you with quality clothing and products.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Returns are accepted for STORE CREDIT only, with the exception of faulty items.

Please view our Returns Policy here.

Can I pick my order up instore?

Yes, of course - please select the 'pick up' option on checkout.

Can I buy now, pay later

Yes, we offer payment with both AfterPay and ZipPay. Please select your preferred option on checkout. Please note you will need to create your own account with these providers before placing your order with us.

How can I track my item?

Once your order has been processed you will receive a confirmation email that includes tracking information. Follow the instructions on that email to track your parcel as it makes its way to you.

Do you offer exchanges?

No, we do not hold items for exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Do you have a size guide?

Sizing varies between the different brands we carry. We offer sizing advice on our product descriptions. We suggest reading these carefully before choosing your item. If you're not sure, please contact us! We'd love to help you select the perfect size for you.

Can I change/cancel my order once it has been placed?

Unfortunately we are not able to accept changes or cancellations once your order has been placed.

Our flexible returns process is available to you should your order not be right.

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